OUR PATH TO TRUST

Maximizing our social impact, ensuring the reliable delivery of high-quality services to our customers, and attracting and retaining highly-engaged employees. Society has high expectations of businesses, with people rightly expecting companies to behave responsibly and contribute to tackling societal challenges. Operating responsibly brings direct benefits to society but also creates value for our shareholders. It supports our ability to attract and retain talent, manage costs and build trust with our stakeholders. The 10 commitments detailed below support our Trust priority to drive progress in the key areas where we can make a significant impact, and ensure that we are running our business in a responsible way. These commitments seek to address the most material topics relevant to our stakeholders and to our business, and are designed to help us respond to challenges and opportunities within our industry and society more broadly. They contribute to many of the UN Sustainable Development Goals (SDGs). Our Corporate Responsibility forms an important part of the Board’s oversight of our Trust priority. The Board provides ongoing scrutiny on progress against our commitments and how the company is addressing the evolving views and expectations of our broad range of stakeholders.